Last updated: August 23, 2023
Welcome to SILVERLINING!
At SILVERLINING, we commit to providing a seamless and enjoyable shopping experience. To this end, we have established a comprehensive return policy to guarantee customer satisfaction. Please review this policy carefully and contact us at [email protected] if you have any queries.
1. Return Policy
Return Period
If you’re not satisfied with your purchase, we’re here to help. You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It should be in the original packaging.
Return Process
To start a return, please email us at [email protected] with your order number and details about the product you wish to return. We will respond promptly with instructions on how to return items from your order.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item unless the product is faulty or damaged. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Faulty Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at [email protected] so we can resolve the issue. Please provide as much detail as possible, including photographs, so we can assess the problem and make it right.
Refunds
Once we receive your item, we will inspect it and notify you about the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please remember, it can take some time for your bank or credit card company to process and post the refund too.
2. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at [email protected]. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
3. Changes to this Policy
We may revise this Return policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post any changes we make to our Return Policy on this page.
If you have any further questions, feel free to reach out to us at [email protected].
